Privacy policy

Last updated: December 6, 2025

Méra Market (“we,” “our,” or “us”) operates this online store and website (the “Services”) to provide customers with a curated shopping experience, powered by Shopify.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use the Services. By accessing or using our Services, you agree to this Privacy Policy and our processing practices.

We comply with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and other applicable UAE laws. Where there is a conflict between this Privacy Policy and other policies, this Privacy Policy prevails with respect to personal data.

1. Personal Information We Collect

Personal information is any data that identifies or is linked to you directly or indirectly. We collect:

  • Contact details: name, billing and shipping address, phone number, email.
  • Financial data: payment card details, transaction history.
  • Account info: username, password, preferences, settings.
  • Transactional data: browsing, cart, purchase, return, refund behavior.
  • Communications: support inquiries, feedback.
  • Device & usage data: IP address, browser type, timestamps, cookies, web beacons, log files.
  • Analytics: usage statistics, traffic trends, performance metrics.

Sensitive Personal Data: We do not gather sensitive personal information, other than that mandated by law.

2. Sources of Personal Information

We obtain your data from:

  • Direct input: via account creation, orders, communications.
  • Automated tracking: cookies, analytics, device metadata.
  • Third parties: payment gateways, shipping partners, marketing platforms.
  • Public/partner sources where permitted by law.
3. How We Use Your Data

We use it for:

Purpose

Details

Legal Basis (PDPL)

Services & Fulfillment

Processing orders, payments, shipping, returns, and customer service.

Contractual necessity

Marketing & Promotions

Sending email, SMS, and ad campaigns (you may opt out anytime).

Consent / Legitimate interest

Security & Fraud Prevention

Detecting unauthorized activity and securing access.

Legitimate interest

Analytics & Improvements

Monitoring trends, site performance, and personalization.

Legitimate interest

Legal Compliance

Fulfilling obligations under PDPL and other regulatory requirements.

Legal obligations
4. Sharing Information

We may share your personal data with:

  • Shopify & service providers (payment, delivery, IT, analytics).
  • Marketing partners, as allowed under UAE law & your consent.
  • Affiliates or part of our group, subject to confidentiality obligations.
  • Authorities or regulators, if legally obliged.
  • Third parties you authorize, e.g., social media or shipping providers.

Some partners may process personal data outside the UAE. We ensure that all partners adhere to strict confidentiality, security measures, and UAE PDPL requirements when handling your data.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and log tools to:

  • Authenticate your sessions.
  • Analyze traffic and usage patterns.
  • Enhance user experience and deliver personalized content.

You may control or disable cookies through your browser settings or via the cookie banner on our site. Non-essential cookies can be turned off at any time, though this may impact certain site functionality.

6. Retention & Security
  • Retention: We keep your data only as long as needed for legitimate purposes, legal obligations, or your consent (e.g. marketing). Transactional data retained for 5 years to fulfil accounting, tax, and regulatory compliance obligations. When no longer needed, it's securely deleted.
  • Security: We implement robust technical and organizational measures—such as encryption and access controls—to protect your data.
7. Your Rights (PDPL)

Under UAE law, you have the right to:

  • Access your data.
  • Correct or update it.
  • Request deletion.
  • Object to processing based on legitimate interest.
  • Restrict processing while disputes are resolved.
  • Withdraw consent for marketing—opt-out via unsubscribe or contact.
  • We may require identity verification before acting on your request.

We may require identity verification before acting on your request.

8. Complaints

If you're unhappy with how we handle your data:

  • Contact us directly (details below).
  • If unresolved, lodge a complaint with the UAE Data Office, the UAE's data protection authority.
9. International Transfers

Your personal data may be transferred and stored outside the UAE (e.g., Shopify servers abroad). Where this occurs, we ensure adherence to UAE PDPL safeguards, including contracts, approvals, or data adequacy provisions.

10. Children’s Data

Our Services are intended for individuals aged 18 or older. We do not knowingly collect data from those under 18. Parents may request deletion if they believe their child has provided information.

11. Updates to this Policy

We may amend this Privacy Policy from time to time. Changes will be posted here with the “Last Updated” date. Your continued use means you accept the updates.

12. Contact Us

For inquiries or rights requests, reach us at:

Méra Market
📧 Email: contact@themeramarket.com
📍 Address: Shams Business Center, Sharjah Media City (Shams), Al Messaned, Sharjah, UAE
📥Chat: Available directly through our Store for immediate assistance