Refund policy

Last Updated: September 6, 2025

Welcome to Méra Market! This Returns & Refunds Policy (“Policy”) forms part of the Terms & Conditions governing your use of our Services. The terms “we”, “us”, and “our” refer to Méra Market, a company registered in the United Arab Emirates. By purchasing from us, you agree to the terms outlined below.

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1. Returns

Due to health and safety regulations, we do not accept returns on any food products.

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2. Refund Eligibility

Refunds are only offered if an item is received in a damaged, defective, or expired condition.

You must notify us within 24 hours of delivery and provide a clear photo of the affected item by email at 📧 contact@themeramarket.com.

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3. Refund Process

Once your request is reviewed and approved, refunds will be processed to your original payment method within 7–10 business days.

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4. Non-Refundable Items

We do not provide refunds for:

• Change of mind or mistaken orders

• Delays caused by courier services or external factors beyond our control

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5. Changes to This Policy

We may update this Policy as required for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.

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6. Contact Us

For questions about returns or refunds, you may reach us at:

Méra Market
📧 Email: contact@themeramarket.com
📍 Address: Shams Business Center, Sharjah Media City (Shams), Al Messaned, Sharjah, UAE
📥Chat: Available directly through our Store for immediate assistance