Shipping policy

Last Updated: September 6, 2025

Welcome to Méra Market! This Shipping & Delivery Policy (“Policy”) forms part of the Terms & Conditions governing your use of our Services. The terms “we”, “us”, and “our” refer to Méra Market, a company registered in the United Arab Emirates. By placing an order with us, you agree to the terms outlined below.

1. Delivery Coverage

We currently deliver across major Emirates in the UAE, including Dubai, Abu Dhabi, and Sharjah. We’re expanding our delivery network soon to cover all Emirates nationwide.

2. Delivery Timeframes

  • Delivery times shown at checkout are estimates only and are not guaranteed.

  • Actual delivery may vary depending on product availability, courier schedules, weather conditions, or location.

  • We process all orders on the same day they are placed. Orders received after our daily cutoff time (e.g., 6:00 PM GST) will be processed the following business day. 

  • Delivery typically takes up to 24 hours. Deliveries to remote or less accessible  areas may take up to 72 hours. No deliveries operate on Sundays or Public Holidays.

3. Delivery Partners

  • Deliveries are fulfilled by trusted third-party courier and logistics providers.

  • You will receive confirmation once your order has been dispatched, along with tracking details where applicable.

4. Delivery Fees

  • Delivery charges are calculated and displayed at checkout.

  • Promotional offers such as free delivery will be clearly stated on our website.

5. Delivery Attempts

  • If the courier is unable to complete delivery after 2 attempts, your order may be returned to us. 

  • Additional charges may apply for re-delivery.

  • You are responsible for providing an accurate delivery address and contact details.

6. Delays & Liability

We are not liable for delays or delivery failures caused by factors beyond our reasonable control, including but not limited to:

  • Courier or logistics disruptions

  • Traffic restrictions, government regulations, or public holidays

  • Force majeure events such as natural disasters or emergencies

7. Order Receipt & Inspection

  • Please inspect your order upon delivery to ensure it is complete and in good condition.

  • Any issues (e.g., missing, damaged, or incorrect items) must be reported to us within 24 hours of delivery at 📧 contact@themeramarket.com.

8. Changes to This Policy

We may update this Policy as required for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

For questions about shipping and delivery, you may reach us at:

Méra Market
📧 Email: contact@themeramarket.com
📍 Address: Shams Business Center, Sharjah Media City (Shams), Al Messaned, Sharjah, UAE
📥Chat: Available directly through our Store for immediate assistance